Orders & Shipping Policies
Processing Time & Shipping Info
All our pieces are hand crafted with care and well worth the wait, with current processing times found below:
|
Availability |
Production Method |
Processing Time |
|
Ready to Ship |
Pre-made |
Next business day |
|
All other products |
Custom-made |
3 - 5 business days* |
*Our production time for custom made to order pieces is subject to change during peak seasons.
Once your order is processed and shipped, transit times found below take effect:
|
Shipping Method |
Transit Time |
|
USPS Standard |
3 - 5 business days |
|
USPS Priority |
1 - 3 business days |
|
USPS International |
10 - 20 business days* |
|
USPS International |
5 - 15 business days* |
Processing Time + Transit Time = Estimated Arrival Date
You will receive a confirmation email with tracking details once your package is shipped.
*International transit times may vary due to customs clearance and other variables that are out of our control.
For international orders, a valid phone number and email address is required. Failure to provide this information may result in a delay or non-delivery of your order. Please ensure that you provide this information accurately during the checkout process to avoid any issues.
Customers are responsible for all duty fees issued by their respective country. We are not responsible for customs fees or import taxes. If a package is refused for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. Shipping costs will not be refunded if an order is refused by customs.
Related FAQs
How can I adjust or cancel my order?
We typically prepare your order shortly after purchase and we will only have a limited window to help amend or cancel your order. Please contact us ASAP and we will confirm if we can process your request within 24 - 48 hours.
Can I upgrade shipping or change my address after I've ordered?
We typically prepare your order shortly after purchase and we will only have a limited window to help adjust your details. If you have an order with made to order jewelry and you haven't received a shipping confirmation email, we might able to adjust your shipping method or address. Please contact us ASAP and we will confirm if we can process your request within 24 - 48 hours.
How will I know when my order ships?
You'll receive a shipping confirmation email with a tracking number and link once shipped.
How can I track my order?
Once your order ships out, we'll also send a shipping confirmation email which will contain a tracking link to track your shipment. Estimated delivery times will be provided via shipping carriers.
How come I haven't received a shipping confirmation email?
If you haven't received a shipping confirmation, your order may still be in production. Custom, made-to-order jewelry is handcrafted and well worth the wait! We specify the availability of each item in each listing description for your reference.
Why doesn't my package show any movement?
We advise allowing the postal carrier at least 24 - 48 hours from the date you receive your shipping confirmation email for tracking to update. If your package still hasn't moved, your local post office will have the best details about the whereabouts of your package.
What if something I ordered arrived damaged or is the wrong item?
Whoops-a-daisy! Contact us right away and we will cover the cost of returning your item to us so it can be repaired, replaced, exchanged, or refunded.
I never received an order confirmation email or text but my card was charged.
In the event that your card was charged, and you don't believe the order went through, it is likely that you are seeing a pending charge that will be reversed within a few business days. The reversal time is dependent on your bank.
What if I forgot to put in my discount at checkout?
Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.
I placed an order before a sale, can I apply that discount to a previous order?
Unfortunately, we are unable to make price adjustments once orders have already been placed.