Do you ship internationally?
Yes, we do! Shipping time and cost may vary based on location. Please see details at our checkout page.
Can you ship to P.O boxes?
Yes, we do!
What’s your return policy?
We accept returns in new condition with original packaging, which means tags and jewelry cards attached to all designs, jewelry bags, and gift boxes, for a full refund. Returns must be postmarked within 30 days of receiving your shipment to be eligible for a refund. There is a 20% re-stocking fee, which will apply to the total value of the goods you are returning.
How long does it take to process a return?
We will need 5-10 business days to process the return after we received the product/s back. We will be sure to send an email to you as soon as your return has been processed.
How can I do an exchange?
Yes, we do accept exchanges within 30 days of purchase. If you would like to exchange an item, please contact us via email: info@meissajewelry.com.
The item says it’s available on Pre-Order. What does this mean?
Only selected products will be available for Pre-Order. The expected delivery period will be noted in the description of the product. Please familiarize yourself with the following Pre-Order terms before completing your purchase:
At the time you place your order, you will be required to pay the full price to secure your Pre-Order.
Due to the pre-sale nature of this type of transaction, you should expect a delayed period between the purchase of the product & the actual delivery of the product.
Delivery dates are subject to change & our customer care team will be in touch should there be any unexpected delays with your order. Standard return & exchange policies apply to all pre-orders.
What happens if a sale item I purchased is further reduced?
If an item is purchased at a sale price, no price adjustment will be offered should the item be further discounted regardless of the reason.
What does Final Sale mean?
Items that are marked “Final Sale” are not eligible for return. These items cannot be returned for refund or credit, regardless of how much time has passed since the purchase. All “Final Sale” items are marked as such on the product page.
What if something I ordered arrived damaged?
Whoops-a-daisy! Contact us right away and we will cover the cost of returning your item to us so it can be repaired, replaced or refunded.
We typically prepare your order shortly after purchase and we will only have a limited window to help amend or cancel your order. Please contact us ASAP and we will confirm if we can process your request within 24 - 48 hours.
We typically prepare your order shortly after purchase and we will only have a limited window to help adjust your details. If you have an order with made to order jewelry and you haven't received a shipping confirmation email, we might able to adjust your shipping method or address. Please contact us ASAP and we will confirm if we can process your request within 24 - 48 hours.
You'll receive a shipping confirmation email with a tracking number and link once shipped.
Once your order ships out, we'll also send a shipping confirmation email which will contain a tracking link to track your shipment. Estimated delivery times will be provided via shipping carriers.
If you haven't received a shipping confirmation, your order may still be in production. Custom, made-to-order jewelry is handcrafted and well worth the wait! We specify the availability of each item in each listing description for your reference.
We advise allowing the postal carrier at least 24 - 48 hours from the date you receive your shipping confirmation email for tracking to update. If your package still hasn't moved, your local post office will have the best details about the whereabouts of your package.
Whoops-a-daisy! Contact us right away and we will cover the cost of returning your item to us so it can be repaired, replaced, exchanged, or refunded.
In the event that your card was charged, and you don't believe the order went through, it is likely that you are seeing a pending charge that will be reversed within a few business days. The reversal time is dependent on your bank.
Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.
Unfortunately, we are unable to make price adjustments once orders have already been placed.
