What’s your return policy?
We accept returns in new condition with original packaging, which means tags and jewelry cards attached to all design, jewelry bags and gift box, for a full refund. Returns must be postmarked within 7 days after you receive your shipment for a refund. There is a 12% re-stocking fee, which will apply to the total value of the goods you are returning.
How long does it take to process a return?
This normally takes between 7-10 business days. Once we receive your return we will need a couple of days to process this. Then your bank will process the refund. We will be sure to send an email out to you as soon as your return has been processed.
How can I do an exchange?
We are currently unable to process exchanges. If you would like to exchange an item, please return the original item(s) for a full refund and place a new order.